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What is the refund policy for TUI Airways?

There are many important refund policies framed by TUI so that travelers do not have any confusion regarding getting their money back post-cancellation or flight delays. Some of the most important Tui airline refund policy highlights are mentioned below: 

  • Those customers who make refund requests within the initial 24 hours of flight booking, TUI will provide full refunds to the ticket holders.
  • If any customer cancels their booking after 24 hours, then TUI is not liable to give a full refund; in fact, there will be deductions from the refunded amount.
  • No refunds will be given if a passenger misses his flight or no show at the airport.
  • There may be chances in which reasons for flight cancellations or delays are under the direct control of TUI Airways; in those scenarios, the air carrier will usually provide an alternate option to the passengers if that does not match the traveler's further travel plan, they can cancel it and claim a refund. 
  • If any customer has used miles while making a flight reservation, then he will get back money in the form of refund credits or travel vouchers. 

Will TUI give a full refund?

Yes, TUI gives full refunds in some cases to the customers. TUI airline full refund depends upon the time any customer cancels his booking and requests to get back money and also on his travel class. If any customer has travel insurance, then also he is liable to get a full refund irrespective of flight cancellation time. Whenever an airline is at fault for delays or sudden flight cancellations, TUI will return the full amount. 

The online process to request refunds:

Customers can follow the online steps mentioned below to get a refund from TUI:

  • Visit the TUI Airlines website.
  • Tap on “Manage my booking”.
  • Travelers must enter a booking reference number and ticket holder name to login into their account.
  • As they get their tickets, they must tap on the refund form link.
  • Finally, all the mandatory fields of the form must be inserted.
  • In the blank space, the reason for claiming a refund must clearly be mentioned.
  • Customers must also attach travel documents by attaching the link key.
  • Finally, by tapping on the submit key, your refund request will be registered. 

How long does a refund take from TUI?

The time consumed by the airlines to return the customer’s money depends upon the initial mode of transaction for ticket purchase. TUI Airline refund time for online transactions is 7-10 business days, while for offline mode of payment, this time might stretch up to 15-20 business days. However, in some circumstances, time might unexpectedly expand up to one month; in that case, customers must contact customer services to track the status of their refund.

Can you get your money back with TUI?

Yes, if you purchased a refundable TUI ticket, then post-cancellation, you can get back our money. To get back your money, it is mandatory you fulfill the refund policies of the airline. 

Contact TUI Airways customer services to request a refund:

Customers also have the option to reach the customer care services of TUI Airways and request a refund. For this, they must dial the official phone number of the airlines: +4420 38 303 111. They will now hear the automated voice. To proceed ahead, it is important that callers go through the instructions. Finally, when the call is linked to live representatives, callers can provide their booking itineraries and mention the reason for claiming a refund. If the reason is found valid according to the airline’s policy, then it might take a few business days to receive a refund. 

Can I get a full refund from TUI airline within 24 hours of booking?

Yes, if you cancel your reservation within a risk-free period of 24-hours, then you are eligible to get a full refund during this period. You must hold a refundable ticket to process TUI Airline 24 hours refund policy and get your money back. 

How do I know if my TUI flight ticket is refundable or not?

Generally, while making reservations, customers are displayed an option to purchase refundable or nonrefundable tickets. However, if you are confused about whether you purchased a refundable ticket or not, then you can check it via the “bookings” section using the steps given below:

  • Open the TUI Mobile application.
  • Login into your account.
  • Go to your bookings section. 
  • Enter ticket details to find your booking.
  • Once you get the option, you will get all the information.
  • If your ticket is refundable, you can see it mentioned.